Support Ticketing is the software designed to keep track of task or queries raised by client/customer (internal/  external) and its status from service provider [host entity]. it can be useful to identify project efficiency and project profitability against manpower costing for a particular project maintainance and client as well. It also helps identifying the efficiency of the company as a service provider.

it consist of following main modules
 Employee Management
 Right Based Access Controlling
 Project Management
 Client Project Allocation
 Query / Inquiry Management
 Automated Alerts on Status Update
 Document exchanger and controller
 Reports
        Project effectiveness
        Employee effectiveness
        Employee work month overview